Monday, July 28, 2008

Defining Facilitation - Facilitation is Unlike Others

It is important that we understand the true nature of facilitation and the characteristics of a facilitator in order to differentiate this role from those of teachers, trainers, coaches, advisors, and consultants.


Only when we could define what facilitation is could we then be able to avoid doing things that could hurt the facilitated event and the final outcome arising from the event.


So, what is facilitation?


Bens (2005: Facilitating with Ease) suggests that 'facilitation is a way of providing leadership without taking reins'.


This is different from leadership. According to Smirich and Morgan (1982: Leadership - Management of Meaning) ‘leadership is about the 'management of meaning’, and that leaders emerge because of their role in framing experience in a way that provides the basis for action; that is, by mobilizing meaning, articulating and defining what has previously remained implicit or unsaid, by inventing images and meanings that provide a focus for new attention and by consolidating, confronting or changing prevailing wisdom.’
So, the leader gets involved in the conversation to lead the team while the facilitator stays out of the conversation all together but lead the team in another way.


And who is a facilitator?


A facilitator is someone who skillfully helps a group of people understand their common objectives and assists them to plan to achieve them without taking a particular position in the discussion.


The facilitator will try to assist the group in achieving a consensus on any disagreements that pre-exist or emerge in the discussion so that it has a strong basis for future action.


There is a discription of faciliation in Chinese.



Source: China Facilitation Network

A Reflection on Facilitation

Hock Meng, the IAF Singapore Country Representative (2009), FNS Forum Manager(2009) and IAF Certified Professional Facilitator has these to share about faciliation:

A chance meeting with a friend in Nov '08 led me to an opportunity to do some sharing on what I’ve been doing for the past year. Being open and receptive to facilitation, he invited me to conduct a 1 day facilitative training workshop for his fellow mates in his community.

I thought about it for over a week and decided to let the participants do a short exercise of Tai Chi as an opener. When asked about what the team has learnt, the participants responded with, “Fluid, Co-ordination, etc...”. I reflected on the experience and drew many similarities between Tai Chi and the skills of facilitation. Here are a few of them.

One, the root of the two skill sets is derived from “Ease”. Facilitate came from the Latin word “Facillis”, which means ‘make easier’. My experience with practicing Tai Chi Chuan tells me that the execution of the moves is to be completed using energy derived from the core muscles. When facilitation is well executed, the result is one where the group feels that they had cleared the obstacles of working together with ease and that they did it all by themselves. When Tai Chi Chuan is well executed, the master uses the ease of tapping the power of his opponent to defeat him.

Two, both art forms are fluid and they flow with nature. A master facilitator reads the situation as it develops and makes adjustments to the process agilely to adapt to the changing nature of the discourse found in facilitated session. The Tai Chi master transits seamlessly and effortless between moves. Both masters are equipped with a big inventory of “moves” and ability to improvise to extract the necessary response from those they interact with.

Three, coordination is a must for both. Facilitation is planned in such a way that the atmosphere generated by the set-up of the venue, encompassing nature of the facilitation methodology used, and expanding capability of the equipment deployed are coordinated to deliver the desired outcome. Tai Chi Chuan involves a lot of hand and leg movements that can be coordinated to deliver that killer strike at a moment of notice.

Lastly, both skills seek balance. Facilitation, in totality, involves two general processes - divergence and convergence. These processes provide the participants the space to hear the viewpoints from others before arriving at a consensus on a particular course of action. One flows into the other. Tai Chi has two interrelated parts - “Yin” and “Yang”. The moves, in general, are stable; the left-hand movement is balanced with the right leg movement and the right hand movement follows after the left leg movement. All moves are executed with balance in mind.

In summary, when a facilitated session is well executed, the group is at ease in handling issues together. The session is smooth, seamlessly coordinated and balanced.

So, what is the belief system of a facilitator? Here is an attempt by my trainees trying to answer this fundamental question:


This article was written by Anthony Mok on 28 Jul and Updated on 23 Oct 2008 and 5 Jan 2009.

The portion entitled 'A Reflection on Facilitation' was written by Hock Meng and edited by Anthony Mok.

Copyright 2008. Anthony Mok. All Rights Reserved.

Saturday, July 26, 2008

The Art of Questioning

The Genres of Questions

In the course of our training career, we could have gotten our course participants to play an experiential game, do a workbook exercise, watch a training film, and act in a role play.

The purpose of these activities is to create opportunities for the trainer to debrief his participants. So, after watching a training video, the trainer makes an attempt to question his participants on what they had seen and heard, and though questioning, participants are encouraged to recall, think, and share their insights with others. In the process, they get inspired and learn new concepts.

What differentiate a facilitator from a trainer is that he uses questions more frequently and extensively in the course of his career. A facilitator needs to avoid boring his audience with the same ‘genre’ of questions and more importantly, uses different questions to ‘lead’ the interaction without taking the reins. This means his line of work calls for a greater range of questions to be used and a higher dexterity in applying these questions. For the facilitator, these needs have elevated questioning into an art.

There are many ‘genres’ of questions. Personally, I know of six. One of these, which we are very familiar with, is the ‘Fact-finding’ genre of questions. They come in the form of ‘who’, ‘what’, ‘when’, ‘where’ and ‘how’.

Here are some examples:

‘What kind of roles each of these actors played in the video?’

‘Amongst the actors, who is the one that comes across as most defensive?’

‘When did John say ‘You are the source of our difficulties’?’

‘Where had this conversation taken place?’

‘How did Jamie resolves the conflict between John and Mary?’

You can see that this type of questions is very direct and is designed to verify data and to gather information about the current situation.

A lesser known genre of questions is the ‘Third-party’ questions. These questions are created by the facilitator to help his workshop participants express their personal thoughts and other sensitive information through projection.

Here are some examples:

Conrad Raj, in a recent article in Today, commented that the Government should take control of the bus and train services from the commercial entities. Otherwise we cannot have a world-class transportation system. What are your thoughts about his comment?’

‘Some people feel that the government should lower GST to boost retail sale in the country. How does that sound to you?’

There is some concern about the recent decision by the government to delay building projects. Can you relate to that concern?

You will notice that there are two parts in the structure of a ‘Third Party’ question. The 1st part is the quotation and this is followed by a question seeking the participant’s opinion.

Usually, facilitators use this genre of questions to avoid putting their participants in a corner because they may be sensitive about expressing their inner thoughts about a sensitive topic. By using an already expressed opinion from another person or taking a quotation from a published article, we could uncover the participant’s thoughts in an indirect manner and non threatening way.
So, instead of asking 'what you think about lowering GST to boost retail sale?', which is direct and threatening, we use ‘some people feel that the government should lower GST to boost retail sale in the country. How does that sound to you?’, which is indirect and non threatening since someone else has already expressed this need and any additional opinions on this subject would not identify the participant as being the 1st to raise it. His opinion is nothing more than a projection of a public opinion.

The design and implementation of this kind of questions needs a bit more finesse on the part of the facilitator. Thus, it is always good to create your 'third party' questions ahead of the facilitated workshop, and practice always makes perfect.

This article is written by Anthony Mok on 26 Jul 2008.
Copyright 2008. Anthony Mok. All Rights Reserved.

Friday, July 25, 2008

More Volunteer Facilitators Needed....

Hello Facilitators,

It is not often we have the chance to practice our facilitation skills in Singapore. Here is another opportunity where you can horn you skills and increase your knowledge in facilitation.

Ai Keng has an event on 30th of Aug and she needs facilitators to facilitate the discussions there. The participants at this event come from VWOs, schools, corporates and grassroots.

The purpose of the event to get them to know each other, network, talk about the needs that they see in the community, share what they could do to meet those needs and to create a platform for them to collaborate and partner each other on projects to serve the needs of the community.

While the event is from 2.00pm - 5.00pm, the discussion is only about 40mins.

There will be a briefing session on the discussion process on 16 Aug (afternoon) or 21 Aug (evening).

Do contact Ai Keng at ai.keng@yahoo.com.sg for more information if you are interested.

Good luck.

Monday, July 21, 2008

Vounteer Facilitators Needed....

All Singapore Facilitators,

Here is an opportunity for you to share your facilitation knowledge and skills.

Hock Ming, a facilitator in Singapore, is looking for two Volunteer Facilitators (VF) for the Toastmasters' Club.

Here are the details:

Date: 26th July 2008, Saturday
Time: 12pm-6pm
Venue: Alexandra AIA Building.

Experience in Toastmastering would be a great value-add.

Please email Hock Ming @ dino_fuze@yahoo.com if you are interested to find out more.

Wednesday, July 16, 2008

Team Building Asia (Singapore) - Recruiting Facilitators in Singapore

Team Building Asia (Singapore) is currently looking to expand their pool of facilitators to work with them on programs on a project basis in S'pore (SEA)/Asia.

Interested experienced facilitators may contact Mr Kenneth Tan with your profile/resume, preferably including your expected rates (Full Day and Half-Day).

Kenneth KL Tan
Senior Consultant
Team Building Asia
Building the future....together

Singapore - T: +65 6226 2716 F: +65 6491 5255
20 Maxwell Road, #11-18 Maxwell House
Singapore 069113
kenneth@teambuildingasia.com

Monday, July 14, 2008

AUSTRALASIAN FACILITATORS NETWORK (AFN) CONFERENCE

26-28 November 2008

Pushing the Boundaries: Facilitation Frontiers
Charles Sturt University,
Bathurst,
New South Wales,
Australia
For those who are keen to go for this conference

Singapore Facilitators Conference 2008

Singapore Facilitators Conference 2008
Rainbow of Facilitation
Come discover your facilitation pot of gold at the end of the rainbow

Registration opens!

Early bird closes 15 August 2008.

Please book early to secure your workshops:

Processes, methods, tools & techniques to take away!
  • Large Group Facilitation methods and techniques - StoryWeaving, Appreciative Inquiry, World CafĂ© & Open Space

  • Learning Organisation Principles- nature of humanity and generative conversations

  • Experiential Learning - indoor strategy management board game

  • Group Process Facilitation - transformational facilitation and visualising the service landscape

  • Facilitative Training/Teaching - inquiry & problem-based learning, ingenuity

  • Spirit of Facilitation - metaphors, poetry, reflections and coloured brains

11 Nov'08 Tuesday

Pre-conference

12 Nov'08 Wednesday

LG1 - StoryWeaving: Large Scale Transformation for the Girl Scouts of the USA - Lessons for the corporate world

LG2 - Open Space - Stories, Challenges & Possibilities - Lessons for Practitioners & Amateurs

Meet Christine Whitney in person in Singapore as she shares first-hand her designing and delivery experience in "StoryWeaving" - and its application in the corporate and education sector.

Discover how up to 15,000 Girl Scouts used a series of large-scale conversations, Open Space on Successful Council Practices, Appreciative Story Sharing, Stewardship Report Cafe Conversations, Self-organizing for Success, and Action Commitment sessions - as Digital StoryWeavers (girl scouts from 12-18 years old) captured and produced leadership stories from members of the US Girl Scouts Movement in this culture changing initiative called "StoryWeaving".

Laughter Yoga

Share + Learn Exchange (ShaLex)

13 Nov'08 Thursday

Thirteen exciting concurrent two-hour workshops to select from in the following track:

  • Learning Organisation
  • Experiential Learning
  • Group Process Facilitation
  • Facilitative Training/Teaching
  • Spirit of Facilitation

14 Nov'08 Friday

Post-conference

Six full-day skills-enhancing workshops to select from
Watch this space for details - but book your diary now!

Registrations start in a few days...

Download detailed synopsis & register on-line at http://www.fns.sg/


Now you can pay with your credit card on-line too!